Question 1

What platforms do you manage?

Accepted Answer

Instagram, Facebook and TikTok are our core platforms, and we also work with Pinterest, YouTube Shorts and Google Business Profile where they fit your audience. During onboarding we recommend the platforms most likely to reach your ideal guests, rather than spreading effort thinly across all of them.

Question 2

Do you create the content for us?

Accepted Answer

Yes. We handle strategy, editing, design, captions and publishing. Depending on your location and package we either direct you through a simple monthly capture list, work with existing photography and video, or coordinate a local creator for a dedicated shoot.

Question 3

Do you work with individual Airbnb hosts?

Accepted Answer

Absolutely. Many of our packages are designed for single-property hosts who want their stay to look and feel like a brand. The Essential plan is built specifically for that.

Question 4

Do you work with multiple-property managers?

Accepted Answer

Yes. Our Signature plan supports multi-property content strategy, brand architecture across a portfolio and campaign planning for property management companies and boutique operators.

Question 5

Do you need access to my Airbnb listing?

Accepted Answer

We don't need account access. We do ask for your listing link and any existing photography so we can align messaging, amenities and positioning with what guests already see when they book.

Question 6

How does onboarding work?

Accepted Answer

Onboarding starts with a strategy session and a short brand questionnaire. From there we complete audience and competitor research, agree content pillars, build your first content calendar and set up or optimise your platforms. You approve the plan before anything goes live.

Question 7

How quickly can we get started?

Accepted Answer

Most partnerships begin within one to two weeks of our first email exchange, depending on current capacity and how quickly assets and access are shared. The first month covers research, setup and your initial content batch.

Question 8

Do your packages include paid advertising?

Accepted Answer

Paid campaign management is included in the Signature plan and available as an add-on to Essential and Growth. Advertising budget is paid directly to the platforms and sits outside your management fee.

Question 9

Can I customize a package?

Accepted Answer

Yes. Our three plans cover most needs, but we regularly tailor scope for property managers, boutique stays and larger portfolios. Request a custom plan and we'll build a scope around your properties and goals.

Question 10

Do you guarantee more bookings?

Accepted Answer

No, and we'd be cautious of any agency that does. Bookings depend on pricing, seasonality, reviews, availability and your listing itself. What we commit to is strategic, consistent, high-quality content and clear reporting so you can see how your presence develops over time.

Question 11

How do you measure success?

Accepted Answer

We track reach and impressions, engagement and saves, follower growth, profile visits, link clicks and enquiry volume through DMs — then read them together in context, alongside what was published that month.

Question 12

How do we get started?

Accepted Answer

Send us an email at staycraftmedia@outlook.com with a few details about your property and goals. We'll reply with what we'd prioritise first, outline which package fits, and answer any questions. There's no obligation and no pressure to commit.

Questions hosts ask us before we start.

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